FAQ

1. Is it safe to use?

Absolutely. The device is completely safe for regular use on skin and muscles. However, we advise against using it if you are pregnant, have a bleeding disorder, or have open wounds or ulcers.

2. Why does it leave red marks?

Red marks are a natural result of increased blood circulation and detoxification in the treated area. They are temporary and typically fade within a few hours, depending on the suction intensity used.

3. How often should I use it?

For best results, we recommend using the device for 5 - 20 minutes per session, allowing at least 3 days between each treatment spot to give your skin time to recover.

4. Is it USB rechargeable?

Yes! The device charges conveniently with any USB-C cable, making it easy to power up wherever you are.

1. Is this oil 100% pure and natural?

Yes. All Revon essential oils are steam distilled from real botanicals—free from fillers, additives, or synthetic fragrances. What you get is pure, undiluted therapeutic-grade oil.

2. How is it different from smaller oils?

Our 118ml bottle is more than 10x larger than typical 10ml droppers—perfect for regular users, massage therapists, and cupping therapy routines. It’s bulk-sized without compromising on purity.

3. How should I use it with cupping therapy?

Simply apply a few drops to the skin before cupping. It acts as a gliding base while delivering targeted relief for muscle tension, soreness, and stiffness.

4. Can I use it without the cupping device?

Absolutely. You can use it for:
Aroma Therapy
Topical Massgae
Bath Soaks

5. Is it safe for sensitive skin?

Yes—our oils are lab-tested and free of harsh additives. However, we recommend a patch test before full-body use if you have very sensitive skin.

6. What’s the shelf life?

Approximately 36 months if stored in a cool, dark place. The amber bottle protects the oil from UV light to preserve freshness.

7. Does it come with a dropper?

Yes! Each 118ml bottle comes with a precision glass dropper to prevent waste and ensure easy, mess-free application.

1. Why didn’t I receive the free 10ml Peppermint Oil even though I clicked the welcome email link?

Our Welcome Gift, which comes with our bestselling Essential Oil in 10ml, is automatically included for first-time customers who purchase any of the following:

1x Smart Cupping Massager

2x Smart Cupping Massagers

1–2x Essential Oil bottles

The Ultimate Recovery Kit (1x Smart Cupper + 2x 10ml Oils)

This gift does not apply to large-value bundles (e.g. 3+ oil bottles or 4-unit Smart Cupper sets), as these already come with their own exclusive savings or offers.

If the 10ml oil shows a price in your cart, the gift conditions haven’t been met — but you can still manually remove it at checkout.

2. Can I still get the free 10ml oil if I buy a bundle but use the welcome email link?”

The free 10ml Essential Oil is only applied when your order includes eligible items — such as 1–2 Smart Cuppers, 1–2 Essential Oil bottles, or the Ultimate Recovery Kit.

If your cart contains larger bundles (e.g. 3+ oils or 4-unit Smart Cupper sets), the system will not apply the complimentary oil, even if you use the welcome link, as those sets already come with their own built-in promotions.

3. Can I choose the scent of my free 10ml oil?

The scent of the complimentary oil is selected at random and cannot be chosen. This is intentional as we want to give new customers the chance to discover and experience a variety of our scents.

However, for bundle purchases (such as the 2-unit or 4-unit sets) where oils are already included as part of the offer, you’ll be able to select your preferred scents directly, and they will not be randomly given.

4. Why should you subscribe to our emails?

Subscribing to our email list comes with several benefits:
-One-time welcome gift (10ml oil for eligible purchases)
-New product drops, seasonal promos, and flash sales
-VIP-only discounts
-Useful tips and recovery tutorials tailored to your device

We don’t spam. Every email is designed to help you get the most from your Revon experience.

5. Can I unsubscribe later?

Absolutely. You’re in control. You can unsubscribe anytime via the link at the bottom of any email — though we’ll be sad to see you go.

FREE SHIPPING ON ALL PRODUCTS!

At REVON, we know how important fast and reliable delivery is. That’s why we work hard to get your order processed quickly and shipped out with care.

We mainly ship to the following countries as of now:
-United Kingdom
-United States
-Australia

All orders are processed within 1–2 business days. Once your order is confirmed, we’ll pack and prepare it for shipment right away.

• UK: 3 Working Days
• US: 5 Working Days
• AUS: 4 Working Days

As soon as your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.

At REVON, customer satisfaction is our top priority. We stand by the quality of our products and aim to ensure a smooth and fair resolution process should any issue arise.

General Policy

Due to the high cost of international shipping, we currently do not accept returns for non-defective products (e.g., change of mind or incorrect usage), provided the item is in good condition and as described.

We appreciate your understanding, as this helps us keep pricing competitive and avoid unnecessary environmental impact from return shipments.

Damaged or Faulty Products

If your item arrives damaged, defective, or not functioning properly, we’ve got you covered.

Here’s what to do:

1. Contact us within 7 days of receiving the product
   
2. Include your order number and clear photos or video of the issue
   
3. Our Team will verify and respond within 24–48 hours